Justin served us and he is a good wait person, not as good as his sister Heather was, but definitely up there. We got our drinks immediately because Amber was behind the bar and had started pouring as soon as she saw us, but we had a 20 minute wait before the food came out and sadly none of it was hot enough. 20 minutes might not seem very long to wait, and certainly wouldn't be at say, 6 p.m. But we placed our order before 5 p.m. and the kitchen was definitely not busy at that time.
Chili's nachos are one of our favorites, but if there is a delay from kitchen to table and they are not served hot, the chips start to get soggy and the cheese becomes rubbery and greasy.
As we grumbled through our meal we spotted a Manager on the floor! Something we had not seen in a long time. Unfortunately it was not Stephanie who had been so proactive when we had such a disappointing meal for my birthday in September. It was the bearded wonder and he spent most of the time he was on the floor chatting up young girls, some of them his servers, thus delaying them from waiting tables while at the same time he was ignoring those same tables. He also spent some time sitting at the bar with a few of the regulars, and we even saw him clean a table after some customers had left. We never once saw him speak to any diners, and he didn't even make eye contact with us.
Amber, did ask us how our meal was and we told her that it was almost cold when served. We stopped her from heading to the kitchen to register a complaint on our behalf. To our minds, it was too late and we no longer believed anyone other than Amber really cared at all.
The list of restaurants we have returned to and still been disappointed in continues to grow.
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